On first launch Masalo creates an account with a random user identifier in the background. If a parent wants to, they can link this account to Google, Apple or email and password under Parent area → Settings → Protect your account; in that case the account also holds an email address. No name is requested or stored.
Deleting from inside the app (recommended)
- Open Masalo.
- Tap the Parents tab in the bottom menu and answer the adult question; Settings opens.
- Tap “Delete my account and data” at the end of the page.
- Choose “Delete my account” on the confirmation screen.
The action is immediate and permanent; it cannot be undone. All of your data in Masalo is deleted.
If you use the same account in our other apps
If you also sign in to other apps of ours with the same Google, Apple or email account, deletion covers only your Masalo data. The shared sign-in record (email address and sign-in link) is kept because those apps still use it; your account and data there are not affected. If the sign-in is not used by any other app of ours, it is deleted as well.
If you already uninstalled the app
If you protected your account with Google, Apple or email, reinstall the app, sign in with the same account and follow the steps above. If you did not protect it, the account is tied only to the session on your device, so deleting the app does not remove the server-side record. In either case you can write to [email protected] (from the email address linked to the account, if any); we will complete your request within 30 days and confirm in writing.
What gets deleted?
| Data | Where | Deletion |
|---|---|---|
| User identifier and sign-in record (email address, Google / Apple / email link) | Server | Immediate, permanent — only this shared sign-in record is kept if the same sign-in is used in another app of ours |
| Apple refresh token (Sign in with Apple) | Server | Revoked with Apple and deleted |
| Subscription record | Server | Immediate, permanent |
| AI Story usage / quota record | Server | Immediate, permanent |
| Child profiles, favourites, progress, drawings | Device | Immediate, permanent |
| Voice recordings | Device | Immediate, permanent |
No data is kept in a backup and nothing can be restored after deletion.
Your subscription
Deleting the account does not cancel your subscription. To stop being billed you must also cancel it from the subscription settings of your Apple ID or Google Play account.